Public Service Commission Vacancy - Public Service Commission

Quality Assurance Officer

Position Overview

The Quality Assurance (QA) and Test Engineer is responsible for the design, development, and execution of comprehensive test plans and test cases aimed at identifying and resolving software defects. This role necessitates a robust understanding of established testing methodologies, software development lifecycle processes, and industry-standard quality assurance best practices. The QA and Test Engineer will collaborate closely with development teams, product management, and other relevant stakeholders to ensure the delivery of high-quality software products.

Responsibilities

Conduct comprehensive stakeholder interviews, workshops, surveys, and document analysis to gather and document detailed business requirements
Analyze existing business processes, systems, and workflows to identify inefficiencies, gaps, and opportunities for process improvement
Develop and maintain detailed process models (e.g., BPMN, As-Is & To-Be flowcharts) to visualize current and future state processes, utilizing industry-standard frameworks and tools
Identify and evaluate opportunities for process optimization, automation, and re-engineering to enhance efficiency and effectiveness
Recommend and document process improvements aimed at enhancing efficiency, reducing costs, and improving service delivery
Conduct thorough gap analysis to identify discrepancies between current and desired business processes
Establish and maintain strong, collaborative relationships with stakeholders at all levels of the organization
Facilitate effective communication and collaboration between business and technical teams
Present findings, recommendations, and project updates to stakeholders in a clear, concise, and professional manner
Evaluate potential solutions, including software applications and process changes, to determine their feasibility and alignment with business requirements
Develop comprehensive business cases and cost-benefit analyses to support solution recommendations
Participate in sprint planning, retrospectives, and other Agile ceremonies, and implement Agile principles and frameworks in collaboration with technical staff
Conduct research on emerging and disruptive technologies and propose strategies for their integration to enhance existing business processes and systems
Collaborate with cross-functional teams to translate business and system requirements into detailed functional requirements
Perform comprehensive ICT project risk assessments, identify potential risks, and develop robust mitigation strategies
Participate in user acceptance testing (UAT) for all application software/solutions to verify their fitness for purpose and user acceptability, in collaboration with technical staff
Collaborate with project managers to define project scope, objectives, and deliverables
Participate in project and test planning, execution, and monitoring activities
Develop and maintain comprehensive documentation, including business process enhancement documents and detailed process flows.

Qualifications

Bachelor's Degree in Information Technology, Software Engineering, Human-Computer Interaction (HCI), or a related discipline
Certification in programming or related technologies is considered a valuable asset
A minimum of three years of relevant professional experience is required.

Skills

Demonstrated front-end development expertise, evidenced by a strong portfolio
Proficiency in HTML, CSS, and CSS preprocessors such as Sass
Proven experience with modern front-end frameworks, including but not limited to React, Angular, and Vue.js
Familiarity with industry-standard design tools, such as Figma, Sketch, Adobe XD, and InVision Studio
Comprehensive understanding of responsive design and mobile-first development principles
Experience working within an Agile development environment and utilizing application software version control platforms, such as GitHub
Familiarity with automated testing tools, including Selenium, Jasmine, and Karma
Knowledge of application containerization platforms, such as Docker, AWS Fargate, and Google Kubernetes Engine
Strong analytical, critical thinking, and problem-solving abilities
Excellent communication and interpersonal skills, both written and verbal
Proven ability to function as an effective team player, collaborating seamlessly with cross-functional teams.

Benefits

Competitive salary and performance-based bonuses.
Health insurance coverage.
Flexible work hours.
Professional development opportunities.
Fun team outings and events.