Public Service Commission Vacancy - Public Service Commission

Business Analyst

Position Overview

The Business Analyst acts as a crucial intermediary between business stakeholders and technical teams, translating business needs into actionable requirements. This role encompasses analyzing business processes, identifying opportunities for optimization, and recommending solutions that align with organizational objectives. The Business Analyst plays a pivotal role in driving efficiency, enhancing processes, and ensuring technology solutions effectively meet business requirements.

Responsibilities

Conduct comprehensive stakeholder interviews, workshops, surveys, and document analysis to gather and document detailed business requirements
Analyze existing business processes, systems, and workflows to identify inefficiencies, gaps, and opportunities for process improvement
Develop and maintain detailed process models (e.g., BPMN, As-Is & To-Be flowcharts) to visualize current and future state processes, utilizing industry-standard frameworks and tools
Identify and evaluate opportunities for process optimization, automation, and re-engineering to enhance efficiency and effectiveness
Recommend and document process improvements aimed at enhancing efficiency, reducing costs, and improving service delivery
Conduct thorough gap analysis to identify discrepancies between current and desired business processes
Establish and maintain strong, collaborative relationships with stakeholders at all levels of the organization
Facilitate effective communication and collaboration between business and technical teams
Present findings, recommendations, and project updates to stakeholders in a clear, concise, and professional manner
Evaluate potential solutions, including software applications and process changes, to determine their feasibility and alignment with business requirements
Develop comprehensive business cases and cost-benefit analyses to support solution recommendations
Participate in sprint planning, retrospectives, and other Agile ceremonies, and implement Agile principles and frameworks in collaboration with technical staff
Conduct research on emerging and disruptive technologies and propose strategies for their integration to enhance existing business processes and systems
Collaborate with cross-functional teams to translate business and system requirements into detailed functional requirements
Perform comprehensive ICT project risk assessments, identify potential risks, and develop robust mitigation strategies
Participate in user acceptance testing (UAT) for all application software/solutions to verify their fitness for purpose and user acceptability, in collaboration with technical staff
Collaborate with project managers to define project scope, objectives, and deliverables
Participate in project and test planning, execution, and monitoring activities
Develop and maintain comprehensive documentation, including business process enhancement documents and detailed process flows.

Qualifications

Bachelor’s Degree in Information Technology, Software Engineering, Computer Science, or a related technical field
Professional certifications in business analysis, such as CBAP or CCBA, are considered a significant advantage.

Skills

Proven experience as a Business Analyst, with a demonstrated ability to effectively analyze business processes and requirements
Demonstrated experience in requirements elicitation, documentation, and management
Practical experience with process modeling and improvement techniques
Experience utilizing project management tools and methodologies
Comprehensive knowledge of business process modeling techniques, such as BPMN
Familiarity with requirements management tools, including Jira and Confluence
Demonstrated strong analytical, critical thinking, and problem-solving skills, with the ability to contribute to the development of effective application software/solutions
Proficiency in process and system design utilizing CASE tools, such as UML and Microsoft Project
Advanced proficiency in SQL and experience with database design, data modeling, and query optimization
Practical experience in software development using modern programming languages, including Java, PHP, ASP.NET, C#, and Python
Excellent written and verbal communication, negotiation, and interpersonal skills
Proven ability to function effectively as a collaborative team player within cross-functional teams.

Benefits

Competitive salary and performance-based bonuses.
Health insurance coverage.
Flexible work hours.
Professional development opportunities.
Fun team outings and events.