To assess service delivery and performance of Line Ministries and Departments in terms of their efficiency and effectiveness in compliance with relevant legislation, policy, best practices and other benchmarks at provincial level
Responsibilities
Facilitates the validation and auditing of service delivery systems in Line Ministries, Government Departments and the Public Service Commission at Provincial Level
Validates and tracks the implementation of Government projects and programmes by Line Ministries and Government Departments
Coordinates the development of an e-enabled performance audit framework and dashboard in conjunction with the Human Resources Management Information System and the Office of the President and Cabinet
Develops an audit plan for the collection and analysis of data in order to prepare service delivery reports on Line Ministries, Government Departments and the Public Service Commission
Oversees conducting of service delivery systems audits in Line Ministries and Government Departments and the Public Service Commission in order to identify risks such as system obsolescence and proffer appropriate recommendations
Superintends service delivery research through client or customer satisfaction surveys in Line Ministries, Government Departments and the Public Service Commission
Oversees assessment of performance of Line Ministries and Government Departments, including their efficiency, and effectiveness based on compliance with relevant legislation, policy, best practices and other benchmarks
Directs conducting of performance audits in Line Ministries, Government Departments and the Public Service Commission by applying auditing standards and gathering both qualitative and quantitative evidence including interviewing, analyzing documents and records, developing and mining online surveys, benchmarking, statistical analysis and consulting with stakeholders
Monitors and tracks the costs associated with Service Delivery and Performance Audit
Leads, oversees, supervises and appraises members in the Unit
Identifies training and development needs for subordinates
Liaises with Line Ministries, Government Departments and the Public Service Commission staff in Provinces on issues of service delivery and performance audit
Consults and gathers feedback from stakeholders on the Department’s image.
Qualifications
At least a Bachelors’ Degree or equivalent in Social Sciences or Educational Administration
Masters’ Degree or equivalent in Social Sciences, Educational Management or Administration will be an added advantage
A minimum of six (6) years of relevant professional experience at District Inspector level or equivalent
Experience in the Performance Audit and Inspectorate duties.
Skills
Outstanding organizational skills
Analytical mindset, good problem-solving skills, and attention to detail
Superlative communication competencies, underpinned by excellent written and oral skills in English and a good working knowledge of at least one local language will be an added advantage
A high degree of maturity, self-discipline, initiative and creativity